Index
A
arrowhead exercise, 78
authenticity, 52–53
B
behavior, changing, 84
beliefs, testing and revising, 48–50
Biano, Ochwiay, 82
Bird by Bird (Lamott), 44
blind men and elephant metaphor, 32
Brickman, Philip, 126
C
Carnegie, Dale, 127
Cass, Lewis, 52–53
CCC (change, consequence, contract) model, 84
change management, 45. See also flexibility.
charisma, 122–125
coaching styles, 73–75
cognitive dissonance, 71–72
communication
conflicts vs. connections, 25–27
Down To It questions, 103
manager as psychologist, 98–99
neutral statements, 62
outcome-based questions, 102–103
problem-based questions, 101–102
thinkers vs. feelers, 60–65
tone, 103
verbal ...
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