Managing for Performance: Delivering Results Through Others

Chapter 2. Managing Performance Difficulties

There are always people who present us with challenges. Often managers say they spend 80% of their time dealing with individuals who have performance issues and only 20% with the rest of their team. The key to success is to recognise and manage performance issues as efficiently as possible and, ideally, help stop people slipping into poor performance in the first place.

Look at Yourself – from Ostrich to Judge

Let’s start with looking at your own approach to managing performance problems. Take a look at the caricatures below and see if you can recognise yourself in any of them.

The Ostrich

Do you put your head in the sand and hope that the problem will go away or perhaps go unnoticed? If so, beware. Performance ...