Managing for Performance: Delivering Results Through Others

Chapter 4. Essential Techniques

The three essential techniques of feedback, coaching and delegating are useful in almost any conversation you may have with your team. They can play an important part in helping to motivate and develop them, and build on the core competences and skills already discussed. The frameworks below provide a means of putting the skills into practice.

Whilst all managers are aware that these techniques are important, they often don’t get the attention they deserve. Employees are more likely to ask for an external coach than to see their manager as a source of coaching support. It’s almost like a vicious circle – you don’t display basic EI in your interactions with one of your team, so they withdraw, you begin to get frustrated, ...