3.

 

How Not to Manage Generation Y:

The Seven Traitsof the Worst Managers

MARCI, A MANAGER at SubStandard Insurance Company, marched into the open office area of the claims department, a stack of reports in her arms. She ignored the staffers along her heated path to Jim’s desk. Her scowl was strictly reserved for its target: Jim.

Jim! Yet another one of those incompetent, lazy interns the company dumped on her every summer. A 19-yearold know-it-all who bristled at her commands; a “Mister Know-Nothing” who wanted to discuss every procedure she required him to follow. Right from the start he galled, suggesting ways to increase efficiency before he’d even been there a week! But why had Marci been surprised? One look at his tee shirt and jeans, ...

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