CHAPTER 1

Introduction

Aim of the Book

During the first two decades of the 21st century, we have continued to see big changes in the way firms operate, and in the structure of business units as globalization becomes more prominent. Critically, the COVID-19 pandemic had a devastating impact on all businesses, large and small, and whatever sector they operate in, with long-term recovery still unclear. At the time of writing, at least a third of small businesses were not operational due to COVID-19, although many are starting to find new ways to develop their business. It is worth noting that micro and small firms have been able to act quickly to develop a more robust online presence, and this is likely to continue as a long-term approach.

If nothing ...

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