CHAPTER SIX
COMMUNICATING FOR UNDERSTANDING
This chapter focuses on communicating, a pervasive activity that is both vital to the successful performance of management work and a challenge for managers (Ross, Wenzel, and Mitlyng 2002). Communicating involves senders, who can be individuals, groups, or organizations, conveying ideas, intentions, and information to receivers, who can also be individuals, groups, or organizations. Communication is effective when receivers understand ideas, intentions, or information as senders intend.
Like decision making, communicating is a facilitative activity that managers engage in as they perform their core ...
Get Managing Health Programs and Projects now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
