Managing Human Resources, Eight Edition

Avoiding Pitfalls in EEO

The great majority of employees and job applicants in the United States fall into one or more protected classes. This means that almost any decision made by a manager that affects a worker’s employment status can be challenged in a court of law. In most cases, sound management practices will not only help managers avoid EEO lawsuits, but also contribute to the organization’s bottom line. Five specific management practices are recommended: providing training, establishing a complaint resolution process, documenting decisions, being honest, and asking applicants for only needed information.

Provide Training

One of the best ways to avoid EEO problems is to provide training.76 Two types of training are appropriate. First, ...