Managing Human Resources, Eight Edition

Developing Employee Communications

Many companies have found that the key to a good employee relations program is a communication channel that gives employees access to important information and an opportunity to express their ideas and feelings. When supervisors are familiar with employment policies and employees are aware of their rights, there is less opportunity for misunderstandings to arise and productivity to drop.

Because corporations are very complex, they must develop numerous communication channels to move information up, down, and across the organizational structure. For instance, Intel provides many communication channels that allow employees and managers to speak with one another and share information. Managers communicate with ...