One of my teams is facing a big, fat decision regarding future product direction, and the process has split the team in half: the Yes We Shoulds and the No Way in Hells. The manager of the team is facing a rebellion and spending much of his time trying to drive the team toward a decision.

I walked by his office, and he was talking with one of the No Way in Hells, trying to influence her over to the other side of the fence. I overheard a snippet of his conversation: “I think it’s a key decision and I’m asking you to think outside of the box . . .”

I cringed.

Management speak.

Walking back to my office, I thought about my negative ...

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