1 Market trends in Information Technology outsourcing

DOI: 10.4324/9781003223788-1

The Information Technology (IT) outsourcing timeline, starting in the 1960s, provides the foundation for this chapter. To shed some light on market trends, historic landmark deals are detailed, such as Eastman Kodak (1989) and British Petroleum (1993), as well as market collaborations, including General Motors and EDS (1984–1996) and Philips and Atos (1989–2005), at that time BSO followed by Origin in 2000. The market trends in IT outsourcing are dictated by digital transformations requirements – basically, an unprecedented need for innovation and speed. What can be learned from these great case studies?

1.1 Introduction

In essence, there are three components ...

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