Managing Information Technology Outsourcing, 3rd Edition

3 Changing business models

DOI: 10.4324/9781003223788-3

Changing business models has an impact on IT outsourcing, as the business requirements are changing. New business models, such as platform-based, have arisen. Important are not only quality and speed of the IT services, but also the ability to work together as outsourcing organisation and supplier. How can IT outsourcing transform efficiently and effectively and adapt to the ongoing changes in business models?

3.1 Introduction

This chapter opens with a discussion in Sections 3.2 and 3.3 of economic and technical factors that put pressure on existing ways of doing business. The consequence of these developments is that traditional value chains unbundle, and new business models emerge. ...