Managing IT Projects: How to Pragmatically Deliver Projects for External Customers

© The Author(s), under exclusive license to APress Media, LLC, part of Springer Nature 2023

M. DąbrowskiManaging IT Projectshttps://doi.org/10.1007/978-1-4842-9243-3_18

18. Fixing Bugs – Planning Doomed to Fail

Marcin Dąbrowski¹  

(1)

Nowy Wiśnicz, Poland

 

The greatest enemy of knowledge is not ignorance, it is the illusion of knowledge.

—Stephen Hawking

An interesting issue that we face in IT projects is planning how long it will take to fix the bugs reported either after internal tests or user acceptance tests. Most managers, especially executives, on the client’s or supplier’s side expect a specific date (mostly related to a milestone) by which all identified issues will be fixed. They assume that the process of achieving a desired quality state