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Managing Knock Your Socks Off Service, 3rd Edition by John Bush, Ron Zemke, Chip R. Bell

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24

Feedback: Breakfast, Lunch, and Dinner of Champions

Hey! How’m I doin’?

—Ed Koch

former Mayor of New York City

We all need former Mayor Koch’s question answered from time to time, especially about our workaday activities. We all like to know what bosses and peers think of our performance so we have some inkling if we’re on the right—or wrong—track. As a manager, your people look to you for the information they need to (1) recognize and keep doing what they do well, (2) understand and improve what they do less well, and (3) stop doing the things that contribute little to unit or organizational goals.

Information that genuinely answers those “How am I doing?” questions—that your people can use to either confirm (call attention to good work) ...

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