People remember best those things they discover, learn and experience themselves. The only way you help someone accept an idea as his own is to ask a question and let him give the answer back to you.
“How am I doing?” questions often have answers that can’t be meaningfully transferred to PowerPoint presentations or graphs on the wall. Interpersonal feedback is the face-to-face, manager-to-employee variation that is indispensable to an employee’s morale, improvement, and growth. Mastering this vital part of your job takes courage, a good grasp of the human psyche, and an overriding belief that coaching is an integral rather than a peripheral function of your role as a manager.
As with “display” ...