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Managing Knock Your Socks Off Service, 3rd Edition by John Bush, Ron Zemke, Chip R. Bell

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27

Celebrate Success

I have yet to find the man, however exalted his station, who did not do better work and put forth greater effort under a spirit of approval than under a spirit of criticism.

—Charles Schwab

Celebration serves a variety of functions in an organization. On the simplest level, it is a form of recognition and reward. That, in and of itself, is an important function and a worthy purpose.

But celebration is also a way of nourishing group spirit. It represents a moment in time when a glimpse of a transformed organization—a product of the efforts of people from many levels—can be seen, felt, and enjoyed. In truly human terms, celebration reaffirms to people that they are an important part of something that really matters.

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