Chapter 2
What Is Lean?
Lean is a customer-focused approach that concentrates on providing value by eliminating waste and increasing quality. It is customer-focused, meaning that a person or organization receives output, such as a product or service, from one or more processes. It provides value by satisfying a customer’s requirements. One way to do that is to eliminate waste by removing obstacles that impede the continuous flow of one or more processes delivering output to a customer. In turn, Lean increases quality by reducing defects in the output delivered to the customer.
Therefore, adopting Lean means making the customer the center of attention by capturing a person or organization’s specifications, or requirements, and satisfying them ...
Get Managing Lean Projects now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
