Chapter 11: Managing Phone System in Microsoft Teams

In this chapter, we will explain the principles of managing Phone System within Microsoft Teams. You will learn how to manage resource accounts, which may be required for call queues, and configure auto attendants. We will also demonstrate how to set up policies to control the behavior of features such as call park, calling, and caller IDs in Microsoft Teams. Finally, we will show you how to access and interpret Health Dashboard for Direct Routing, which allows you to monitor connections between your session border controllers and the Direct Routing interface.

In this chapter, we're going to cover the following main topics:

  • Managing resource accounts
  • Creating and managing call queues

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