2   The importance of agood start

Almost everyone at some time has been surprised by someone they thought they knew well – a close friend perhaps. ‘That's not like them’, ‘that's out of character’, are the kind of sentiments that follow. Yet the possibility exists that whatever our friend has done may be perfectly in character, it is only that our assumptions and expectations of them were wrong. All relationships have a taken for granted element to them. Things are not said, just understood to be so. The manager-worker relationship is like any other in this respect.

The moment at an employment interview when the manager says ‘start Monday’ and the applicant says ‘OK’ is the moment when a relationship begins between a manager and a worker. From ...

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