Session A

Measuringperformance

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1   Introduction

In many organizations, the only aspect of work that is measured is money — how well is the organization performing against its budgets?

In this session we'll be taking a wider perspective, because budgets are not the only yardstick for measurement, and because first line managers are not the only people with a stake in the way an organization performs. So in this session we'll look at:

images   a wide range of methods for measuring performance;

   how an organization's performance might be judged by ...

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