Managing Performance, 5th Edition

Session B

Monitoring andimproving performance

1   Introduction

In this session we are going to see how you could actually set up a performance management system for your own department, and what you might do with it once it was in place.

Here's an outline of a series of steps to follow in establishing and operating your own system.

   Set performance standardsDecide what you need to measure the performance of, then define what is meant by ‘performance’, and what is ‘acceptable performance’.

   Monitor performanceDevise ways of measuring performance ...