Case Study IIISPOTLIGHT ON PRODUCT MANAGEMENT EXCELLENCE
By David K. Payton, Director, U.S. Product Management
Product managers have one of the most pivotal roles at FedEx. They work shoulder to shoulder with the top executives of FedEx, and they are accountable for the core service areas of FedEx. Product managers occupy a peerless yet critical role at FedEx. While they’re accountable for a large part of the operations at the company, they don’t have direct control of the separate operating units of FedEx or authority over the managers that run these units. Their role is similar to that of the chiefs of staff who advise the president of the United States—they are the nation’s highest-ranking military officers but they have no ...
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