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Managing Product Management by Steven Haines

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RESOLVING PROBLEMS AS ESCALATED BY THE PRODUCT TEAMS

Another area of responsibility of the board is to address and resolve problems that are escalated from the product teams. In order to achieve this stature, the rules for escalation must be established so that the product team members know the conditions under which escalation is warranted. Usually some kind of external event, project jeopardy, or customer issue will require a leadership team intervention.

Note, however, that some thresholds should be established so that the product team can maintain its autonomy, which means that whenever possible, most issues should be resolved by the product team. This is important because you want to cultivate an environment of collaborative problem solving ...

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