CHAPTER 3
Project Quality Planning
Planning is defined in the PMBOK© Guide as “the process in which defining and refining objectives and selecting the best of the alternative courses of action to attain the objectives that the project was undertaken to address are performed.”1 The quality planning stage begins with a commitment and authorization to proceed on a project, and ends with the kick-off meeting of project participants that signals the start of project execution. Quality planning follows quality initiation as the second stage in the five-stage project quality process model shown in Figure 3-1.
As is true of all five stages, the management activities will be much more involved on some projects than on others. Large, complex, unfamiliar ...
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