Managing Project Quality

CHAPTER 6

Project Quality Closure

Closure is defined in the PMBOK^© Guide as “formalizing acceptance of the project and bringing it to an orderly end.”¹ The quality closure stage begins with the customer’s formal acceptance of the final project deliverables and ends with referrals from the capable, satisfied customer. Quality closure follows quality control as the final stage in the five-stage project quality process model shown in Figure 6-1.

As is true of all five stages, the management activities will be much more involved on some projects than on others. Large, complex, unfamiliar projects will require more in-depth closure procedures than smaller, simpler, more familiar projects. The typical quality closure activities required are depicted ...