CHAPTER 7
Summary and Challenges
Project quality management truly is the merging of the two fields of project management and quality management. It is more than a knowledge area in project management and more than a means of better planning and managing improvement projects in quality. It is the systematic adaptation and use of quality tools and knowledge to meet the unique needs of projects.
The four project quality pillars of customer satisfaction, process improvement, fact-based management, and empowered performance are useful for structuring the activities and tools treated in each stage of the five-stage project quality process model: project quality initiation, project quality planning, project quality assurance, project quality control, ...
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