Managing Project Quality

Index

A

abnormal variation, 54

acceptance sampling techniques, 2

agenda, project kick-off meeting, 58

American National Standards Institute (ANSI), 2

American Society for Quality (ASQ), 2

assessments, 91

assignable variation, 15

assumptions, identifying, 26, 32

assurance. See project quality assurance

attributes, 79

audits, internal and external, 31

B

Bell Telephone Laboratories, 1–2

benchmarking, 50, 81

breakthrough dominance, 13

broad targets, 28–30

budget, 8, 49

C

cause-and-effect diagram, 48–49

closure. See project quality closure

co-partnership, 90–91

combination, 35

commitment

to plan, 44, 56

to project, 26, 38–40

common variation, 15

company-wide quality control (CWQC), 2

competence, 17

competitive parity, 13

concurrent engineering, 51 ...