1 Introduction
Managing public services
Managing Public Services: Making Informed Choices stems from the perception that public organizations and public managers are facing increasing challenges and growing complexities. Effective public organizations and competent public managers are crucial in such a period of transition, both to fulfil the ambitions of public policy and to maintain public trust in the governance of public institutions. Still, even if they do not function perfectly, or lack potential for improvement, public institutions generally do function and deliver a wide range of services. However, such functioning receives little attention from external stakeholders ...
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