13.7. EVALUATING ORGANIZATIONAL CHANGE

The several kinds of change outlined above need to be evaluated. The organization needs to know whether the cost of particular changes can be justified. It needs to assess what techniques of change work and what techniques are ineffective. Since each organization is to some extent unique and with its own culture, the fact that one technique worked in another organization does not mean it will be effective in your own.

The most important attitude that managers need to develop about organizational change is that every change is an experiment. When we do an experiment we modify some independent variables and measure some dependent variables. Similarly when we undertake an organizational change (our independent ...

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