3
Before You Decide to Outsource
The question “What are the risks?” is not easily answered and has more aspects to it than just from a security perspective: for example, how agile does my IT need to be to support our business? Companies that need flexibility in how IT supports their business will have a hard time finding an outsourcing company that actually can (and I mean not one that only commits to it in their Statement of Work) keep up with their demand for the ever-changing IT infrastructure. Reality is that changes to the IT infrastructure have now another bureaucratic layer, when outsourced, in the form of Service Level Agreements (SLAs), contract terms, change orders, and so forth. This is widely underestimated and maybe even ignored ...
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