9 Develop the Policy

Sometimes if you want to see a change for the better, you have to take things into your own hands.

—Clint Eastwood

It is easier to turn the wheel of a car when it is in motion. An organization is no different from a car when it comes to changing directions. The key to a faster response to change lies in the ability of the organization to have forward momentum.

Software organizations have had (and will continue to have) many changes—for example, new distribution channels over the Internet, relaxed government software standards, and increased competition due to globalization of the workforce. We cannot react easily and swiftly if we have not established the direction for our organization. To set an organization in motion requires ...

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