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Managing Talent Retention: An ROI Approach by Lisa Edwards, Jack J. Phillips

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CHAPTER FIVE
Develop Fully Loaded Costs of Talent Departure
In this chapter we explore the financial impact of turnover, outlining specific costs that should be captured and economical ways in which they can be developed. One of the important challenges addressed in this chapter is to decide which costs can be developed from cost statements and which costs will have to be estimated. Some costs are hidden and, consequently, never counted. The conservative philosophy is utilized to account for all costs — direct and indirect. Several checklists and guidelines are included.

IMPORTANCE OF COSTS

A Silicon Valley high-tech company specializing in the delivery of total enterprise solutions signed a $30 million contract to install and maintain a ...

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