Diagnose Causes of Talent Departure
In this chapter we address one of the most critical issues in managing retention: determining the exact cause of excessive talent departure. Too often, retention is focused on solutions and employee needs without uncovering the specific problems or issues in the organization. The consequences can be disastrous.
A variety of tools are needed to analyze the exact causes of talent departure so that potential solutions can be matched to particular causes. We begin with fundamental issues that must be addressed before tracking turnover. Analyzing turnover data is the first step to understanding where the problems are. However, additional analysis is needed to determine a particular cause. The diagnostic ...