CHAPTER THIRTEEN
Calculate ROI of Retention Solutions
Measuring Measuring the return on investment (ROI) in a leasuring the return on investment (ROI) in a retention solution is a topic of much interest. For clients, this process shows the ultimate payoff for retention strategies. For the HR staff and others involved in retention, it provides important insight into the strengths and weaknesses of solutions.
Understanding the drivers for the ROI process and the inherent weaknesses and advantages of ROI makes it possible to take a rational approach to this important issue. In this chapter we present the basic issues and steps needed to develop ROI measurement for retention.
KEY ROI ISSUES
The ROI process is a comprehensive methodology that ...
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