CHAPTER FOURTEEN
Make Adjustments and Continue
With data in hand, what’s next? Should the data ith data in hand, what’s next? Should the data be used to modify the retention solution, change the solution, show the contribution of the solution, justify new solutions, gain additional support for managing retention solutions, or build goodwill? How should the data be presented? The worst course of action is to do nothing. Making adjustments is as important as achieving results. This chapter provides useful information to help present data to the various audiences and drive important actions. We discuss how to communicate to, and build relationships with, the senior management team. The chapter concludes with a discussion of how to overcome the ...
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