CHAPTER FIFTEEN
Case Study: A Master’s Degree for High-Potential Employees
Federal Information Agency
Jack J. Phillips
This case illustrates how the high turnover rate his case illustrates how the high turnover rate of high-potential information specialists was drastically reduced by offering a free master’s degree in information science. The program, while expensive, had a dual impact of upgrading skills and stemming turnover — with an impressive ROI.
BACKGROUND
The Federal Information Agency (FIA)provides various types of information to other government agencies and businesses as well as state and local organizations, agencies, and interested groups. Operating through a network across the United States, the work is performed by several ...
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