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Managing Teams by Harvard Business School Press

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Keeping Your Team on Track

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Imagine that you’re leading a team. Things have gone well so far: the members are working well together; the team is progressing toward its objectives. Suddenly, however, problems arise. Perhaps two members get embroiled in a personal conflict, or the team as a whole can’t seem to make decisions. Maybe communication within the team becomes unproductive—some members aren’t contributing to discussions, while others are interrupting one another frequently.

Whatever the problem, you must take action if you want your team to succeed. To keep your team on target, you must constantly evaluate its process (how the team is ...

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