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Managing Teams by Harvard Business School Press

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Obstacle 3: Poor Communication

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In addition to lack of team identity and low participation, poor communication can seriously derail a team, preventing it from achieving its goals and fulfilling its purpose. Let’s take a closer look at the costs of poor communication and explore ideas for how you can enhance your team members’ communication skills.

Understanding the costs of poor communication

When team members communicate poorly, a team can suffer a number of negative consequences. Troubled communication can cause interpersonal conflict in the form of personal attacks, sarcasm, and arguing. It can also prompt team members to interrupt or talk ...

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