Managing the Generation Mix: Second Edition From Urgency to Opportunity

Overview: Managing Your Generation Mix

Schwarzkopfers (before 1946)

Management Best Practices

1. Ask about the work itself—and offer learning experiences. Have a one-on-one conversation about job satisfaction with each Schwarzkopfer.

2. Make it clear: no “coasting” allowed. Rigorously offer feedback and base rewards solely on performance.

3. Address the new standard of customization. Engage Schwarzkopfers in updating standard operating procedures (SOPs) to be used for future training.

4. Encourage “making the call.” Support these experienced people in using their own judgment to make business decisions.

5. Create knowledge transfer programs.

•   Create a “go-to” list of Schwarzkopfer experts whom younger workers can contact when they need ...