PART ONE

Who’s in YourGeneration Mix Today?

What You Can Expect

WHAT SHAPES A GENERATION is infinitely complex. Many experts have written about that complexity in depth by detailing the historical events that define the generations and their members. Here we provide an executive summary: quick historical snapshots, one for each generation, focused on the beliefs, attitudes, and perspectives of each generation. We also take a look at each generation’s early workplace experiences and then focus on where each generation is headed today.

Next, we offer you the most effective best practices we’ve discovered about leading and managing each cohort given their current needs and expectations. We also identify the urgent “strategic imperatives” that you ...

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