Managing the Millennials

Managing the Millennials

by Chip Espinoza, Mick Ukleja, Craig Rusch
Released February 2010
Publisher(s): Wiley
ISBN: 9780470563939

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Book description

A valuable tool for anyone who wants to effectively manage and motivate twenty-something workers

Many books are being published on how to manage employees of the "millennial" generation, but the solutions offered are anecdotal at best. Backed by years of serious research, Managing the Millennials provides managers of all ages with specific recommendations and tools for engaging this burgeoning demographic-some 78 million strong. Each chapter shares relevant interviews, case studies, and offers research-backed ideas and best practices to help any organization and their leaders address the challenges generational diversity presents.

Answering the perplexing question of how does one lead and manage younger employees, this book

  • Offers research-based guidance on getting the most from twenty-something employees
  • Answers common questions and outlines practical solutions for building better relationships between the younger workers and the people who manage them
  • Includes a Special Offer with immediate benefit to readers: access to the authors' Generational Rapport Inventory (GRI), a tool that measures a managers competencies and identifies strengths and weaknesses in dealing with Millennials.
  • Accompanied by an associate web site, leadingthemillennials.com, offering a weekly blog addressing generational diversity issues in the workplace

Insightful and practical, Managing the Millennials is a valuable tool for millions of managers globally whose job it is to manage and motivate their twenty-something workers.

Table of contents

  1. Praise
  2. Title Page
  3. Copyright Page
  4. Foreword
  5. Acknowledgements
  6. Introduction
  7. PART I - THE MILLENNIALS HAVE ARRIVED!
    1. CHAPTER 1 - THE MILLENNIALS AND YOU
      1. THE GENERATIONS AT WORK
      2. THE COMING JOB GAP
      3. YOU’RE SO SPECIAL
      4. BRIDGING THE GAP
    2. CHAPTER 2 - AREN’T WE ALL JUST THE SAME?
      1. SO WHAT? ISN’T EVERY GENERATION THE SAME?
      2. WHO GETS TO DO THE SENSE-MAKING AND SET THE RULES?
    3. CHAPTER 3 - THE EFFECTIVE MANAGERS VERSUS THE CHALLENGED MANAGERS
      1. MIND-SET
      2. FOLLOWING UP WITH HR
    4. CHAPTER 4 - THE POINTS OF TENSION BETWEEN MANAGERS AND MILLENNIALS
      1. THE CONSEQUENCE OF INEXPERIENCE
  8. PART II - DISCOVER THE CORE COMPETENCIES NEEDED FOR MANAGING TODAY’S WORKFORCE
    1. CHAPTER 5 - WHEN LETTING THEM HAVE IT THEIR WAY MAKES SENSE
      1. THE MILLENNIAL INTRINSIC VALUE
      2. THE BIAS OF EXPERIENCE
      3. PSYCHOLOGICAL CONTRACT
      4. LEARNING FROM OUR SUCCESS
      5. LEARNING FROM OUR FAILURE
      6. BEST PRACTICE
    2. CHAPTER 6 - REWARDING THE RIGHT THINGS IN THE RIGHT WAYS
      1. THE MILLENNIAL INTRINSIC VALUE
      2. THE BIAS OF EXPERIENCE
      3. REWARDING THE RIGHT WAY
      4. REWARDING THE RIGHT THINGS
      5. KEEPING THEM INFORMED
      6. LEARNING FROM OUR SUCCESS
      7. IN A NUTSHELL
    3. CHAPTER 7 - THEY ARE AT THE HEAD OF THE CREATIVE CLASS
      1. THE MILLENNIAL INTRINSIC VALUE
      2. THE BIAS OF EXPERIENCE
      3. CREATIVITY AND COMPETITIVE ADVANTAGE
      4. MANAGERIAL BEST PRACTICES
      5. LET THEM KNOW WHAT HAPPENED WITH THEIR IDEAS
      6. LET THEM HAVE FUN
      7. IN A NUTSHELL
    4. CHAPTER 8 - FIRST THEM, THEN YOU
      1. THE MILLENNIAL INTRINSIC VALUE
      2. THE BIAS OF EXPERIENCE
      3. BEST PRACTICES
      4. SO WHAT ARE SOME BARRIERS TO ENGAGING?
      5. SOMETHING TO THINK ABOUT
    5. CHAPTER 9 - FRAGILE, HANDLE WITH CARE
      1. THE MILLENNIAL INTRINSIC VALUE
      2. THE BIAS OF EXPERIENCE
      3. BEST PRACTICES
      4. LEARNING FROM SUCCESS
      5. IN A NUTSHELL
    6. CHAPTER 10 - IT IS NOT ALWAYS ABOUT YOU
      1. THE MILLENNIAL INTRINSIC VALUE
      2. THE BIAS OF EXPERIENCE
      3. SELF-DIFFERENTIATING IS ABOUT YOU
      4. KNOW WHERE THEY END AND YOU BEGIN
      5. SEPARATENESS AND TOGETHERNESS
      6. KNOW THE DIFFERENCE BETWEEN YOUR ROLE AND YOUR PERSON
      7. BEWARE OF TRIANGULATING
      8. THINK ABOUT YOUR PRESENCE
      9. CONFESSIONS
      10. IN A NUTSHELL
    7. CHAPTER 11 - THE BIG PICTURE DOES NOT EXIST UNTIL YOU HELP THEM SEE IT
      1. THE MILLENNIAL INTRINSIC VALUE
      2. THE BIAS OF EXPERIENCE
      3. LEARNING FROM SUCCESS
      4. LEARNING FROM FAILURES
      5. START WITH SOMETHING EASY
      6. THE CONSEQUENTIAL THINKING MODEL
      7. THE FIVE WHYS
      8. PLEASE, DO SHARE
      9. IN A NUTSHELL
    8. CHAPTER 12 - AMBIGUITY IS THEIR KRYPTONITE
      1. THE MILLENNIAL INTRINSIC VALUE
      2. THE BIAS OF EXPERIENCE
      3. DIRECTING? I THOUGHT THEY WANTED AUTONOMY
      4. GIVING DIRECTION
      5. LEARNING FROM SUCCESS
      6. LEARNING FROM OUR FAILURES
      7. IN A NUTSHELL
    9. CHAPTER 13 - THEY WANT TO KNOW “WHY” BEFORE “WHAT”
      1. THE MILLENNIAL INTRINSIC VALUE
      2. THE BIAS OF EXPERIENCE
      3. HIERARCHY OF CAPABILITIES
      4. LEARNING FROM SUCCESS
      5. LEARNING FROM OUR FAILURES
      6. IN A NUTSHELL
  9. PART III - YOUR COMPETITIVE ADVANTAGE
    1. CHAPTER 14 - BUILDING A MILLENNIAL-FRIENDLY CULTURE
      1. IDENTIFY YOUR ALL-STARS AND GIVE THEM A PLATFORM
      2. INVOLVE YOUR MANAGERS IN THE CONVERSATION
      3. ASK MILLENNIALS
      4. SUSPEND ORGANIZATIONAL BIAS
      5. PROMOTE THE CORE COMPETENCIES FOR MANAGING TODAY’S WORKFORCE
      6. THE GENERATIONAL RAPPORT INVENTORY
  10. NOTES
  11. INDEX

Product information

  • Title: Managing the Millennials
  • Author(s): Chip Espinoza, Mick Ukleja, Craig Rusch
  • Release date: February 2010
  • Publisher(s): Wiley
  • ISBN: 9780470563939