Managing the Unexpected: Resilient Performance in an Age of Uncertainty, Second Edition

Appendix . Notes

Chapter 1: Managing the Unexpected

1.	Pat Lagadec, Preventing Chaos in a Crisis: Strategies for Prevention, Control, and Damage Limitation (London: McGraw-Hill International, 1993), p. 54.
2.	See Karl E. Weick, “The Collapse of Sensemaking in Organizations: The Mann Gulch Disaster,” Administrative Science Quarterly 38 (1993): 628–652.
3.	National Park Service, Cerro Grande Prescribed Fire Investigation Report, May 4–8, 2000 (Washington, D.C.: U.S. Department of the Interior, 2000), p. 11.
4.	The burn boss is the person responsible to the agency administrator for implementing the prescribed fire plan.
5.	Crucial to our analysis of the Cerro Grande incident is the interpretation that it is a system failure, not the failure of an individual. ...