Chapter 5. Assessing Your Capabilities for Resilient Performance

To this point in the book, we have analyzed the nature of high reliability organizations by applying the five main principles of mindfulness. In the final three chapters, we turn to the question of how to implement the results of this analysis and become more like an HRO.

In this chapter, we describe nine audits that will help you and your organization become more alert to the dimension of mindfulness and mindlessness in your own work and system. The purpose of these questions is to help you detect moments when you or your organization are working on automatic pilot and those more mindful moments when you tend to treat preexisting labels, categories, and contexts as less well known ...

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