Managing the Unexpected: Resilient Performance in an Age of Uncertainty, Second Edition

Chapter 7. How to Manage Mindfully

If you want to generate action that is more reliable, resilient, and mindful, then you need to make the five principles involving failures, simplification, operations, resilience, and expertise a higher priority. In this chapter, we focus on several small, cumulative changes that help you add mindfulness to your current practices. These small changes are things you can build into your managerial style to better manage the unexpected. We have set the chapter up this way because we know that you can’t just shut your organization down while you figure out ways to make it more reliable and resilient. Instead, you have to develop more mindful ways of organizing while still doing what people expect you to do. That’s ...