September 2015
Intermediate to advanced
224 pages
4h 57m
English
book
Managing the Unexpected: Sustained Performance in a Complex World, 3rd Edition
by Karl E. Weick, Kathleen M. Sutcliffe
Content preview from Managing the Unexpected: Sustained Performance in a Complex World, 3rd Edition
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Chapter 3Principle 1: Preoccupation with Failure
“As soon as a person begins any action whatsoever, the action starts to escape from his intentions, it enters a sphere of interactions and is finally grasped by the environment in a way that may be contrary to the initial intention.”1
—Edgar Morin
As actions begin to escape from intentions, they usually don't do so suddenly. Instead, they generate a series of emerging cues that suggest escaping is under way. And noticing these subtle changes as they unfold is the object of a preoccupation with failure. Preoccupations with failure are evident in this sample of overheard comments focused on reliability:
- “We haven't made that mistake that way before.”
- “Once you've seen one, you've seen one.” ...
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