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Managing to Make a Difference by Larry Sternberg

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Chapter 10Forgive

What happens when you are on the other side of an apology, in the position to forgive someone who has wronged you in some way? For a manager, the opportunity to forgive most commonly arises when an employee has screwed up. She has done something you, as her manager, perceive to be mistaken, wrong, or otherwise unacceptable. Assume that this mistake is not trivial. It causes a significant problem in the business, and maybe it even hurts you personally. The following example involves possibly the biggest screw-up of Larry's professional career.

Forgiveness does not require you to forget the act or deny that it was wrong. It involves letting go of ...

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