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Managing to Make a Difference by Larry Sternberg

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Chapter 17Set the Right Expectations

You are cultivating positive relationships with your people, discovering their unique talents and strengths, optimizing the fit between their themes and their responsibilities, and working on becoming a better coach to each person on your team. What else can you do to unleash outstanding performance in the people and teams you manage? Set high expectations for their performance, make sure they are the right expectations, and communicate them in the right way. We will start with a story about how to communicate your expectations.

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