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Managing to Make a Difference by Larry Sternberg

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Chapter 40Don't Lead People On

During the course of your career as a manager, you will inevitably have to speak with someone who aspires to a certain role in your organization, even though he or she does not have the natural talent to perform that role with excellence. You are committed to avoiding the Peter Principle. You will not promote people to the level of their incompetence. You should not lead people on. You must have difficult conversations in these instances. But what do you say? How do you help people work through the difference between their goals and reality as you see it? Every situation is unique, so we cannot give you a script. But we can provide an example and give you some guidelines.

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