In the previous two chapters, we addressed the reality that, even among high-performing teams, turnover is sometimes unavoidable. Top performers resign. Despite everyone's best efforts, some people will never perform at an acceptable level, and it becomes necessary to let them go. Life is messy. Sometimes, circumstances justify letting someone go, and firing someone might be the most obvious response, but it is not always the best course of action. How do you manage to make a difference in those kinds of situations? Here is a story to illustrate:
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