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Managing to Make a Difference by Larry Sternberg

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Chapter 54Ask, “How Can I Help?”

This question is a deeply ingrained part of the culture of our company, Talent Plus. We take no credit for it. It arises from the character of our founders, who care deeply for each and every associate. Because of their model, when any associate experiences a challenge in his or her professional or personal life, the immediate response from everyone is, “How can I help?”

The power in, “How can I help,” goes beyond simply asking the question and resides in the genuine commitment to extend ourselves to help one another. In our culture, caring is not just a feeling. In our culture, caring demands action. We go to extraordinary lengths to support one another during challenging times. We make sure our associates' job responsibilities are covered. We ensure they know they can take the time they need to deal with their challenges. On the personal side, we have seen associates cook meals, babysit children, give rides to the doctor, mow lawns, and clean houses—just to cite a few examples. It is one of the things we value most about our culture.

Larry has been on the receiving end of this practice. Here is a brief story.

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