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Managing to Make a Difference by Larry Sternberg

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Index

A

  • acceptance
    • accepting people as they are
    • of bosses
  • accommodation, for new employees
  • accountability
    • for empowering employees
    • feedback and
    • poor performance and
    • for taking charge
  • advice, acting on
  • American Express Financial Services
  • apologies
    • admitting mistakes and
    • forgiveness and
    • offering
  • appreciation, showing

B

  • bad behavior, addressing
  • “Bad Is Stronger Than Good” (Baumeister)
  • bad news, delivering
  • Baker, Dan
  • balance, in feedback
  • Batista, Ed
  • Baumeister, Roy F.
  • body language
  • bosses, cultivating positive relationships with
  • Brauer, Sigi
  • brutal open-mindedness
  • “Building a Feedback-Rich Culture” (Batista)
  • butt, kicking

C

  • Career Investment Discussion (CID)
    • examples
    • overview
  • caring behavior
  • Carson, Johnny
  • celebration, of accomplishments
  • change
    • acceptance versus
    • embracing
    • encouraging suggestions
    • expectations for
    • legacy employees and
    • overcommunicating during management transition
    • preparing for
    • replacing employees who block change
  • class, conducting oneself with
  • clothing, for job interviews
  • coaching, See also mentor relationship
  • commitment
  • compassion
  • concern
    • discussing
    • showing
  • confidence
  • conflict. See interpersonal conflict
  • consequences, expecting
  • control, relinquishing
  • Cornell University
  • courage
  • Covey, Stephen R.
  • curating, of organization's folklore
  • customers, listening to

D

  • decision making, by employees
  • defensiveness, avoiding
  • delegating, for team building
  • diplomacy
  • discretionary effort, harnessing
  • dress codes
  • Drucker, Peter

E

  • 80/20 rule (Pareto ...

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